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Research Bibliographies  

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Last Updated: Nov 21, 2017 URL: http://researchguides.walshcollege.edu/bibliographies Print Guide

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Books on Total Quality Management

Anschutz, E. E. (1995). TQM America: How America's most successful companies profit from total quality management. Bradenton, FL: McGuinn & McGuire. (HD 62.15 .I57 1995)

Avery, C., & Zabel, D. (1997). Quality management sourcebook: An international guide to materials and resources. New York, NY: Routledge. (HD 62.15 .A95 1997)

Axson, D. A. J. (2010). The management mythuster. Hoboken, NJ: Wiley. (HD 31 .A97 2010)

Beckford, J. (1998). Quality: A critical introduction. New York, NY: Routledge. (HD 62.15 .B433 1998)

Bechtell, M. L. (1995). The management compass: Steering the corporation using hoshin planning. New York, NY: American Management Association. (HD 62.15 .B428 1995)

Brelin, H. K., et al. (1995). Focused quality: Managing for results. New York, NY: John Wiley. (HD 62.15 .F63 1995)

Burton, T. T. (2005). Six Sigma for small and mid-sized organizations: Success through scaleable deployment.  Boca Raton, FL: J. Ross Publishing. (HD 62.15 .B8673 2005)

Butman, J. (1997). Juran: A lifetime of influence. New York, NY: Wiley. (TS 140 .J87 B88 1997)

Caroselli, M. (1995). Quality games for trainers: 101 playful lessons in quality and continuous improvement. New York, NY: McGraw-Hill. (HD 62.15 .C358 1995)

Cartin, T. J. (1999). Principles and practices of organizational performance excellence. Milwaukee, WI: ASQ Quality Press. (HD 62.15 .C3639 1999)

Cartin, T. J., & Jacoby, D. J. (1997). A review of managing quality and a primer for the certified quality manager exam. Milwaukee, WI: ASQC Quality Press. (TS 156 .C3644 1997)

Cianfrani, C. A., Tsiakals, J. J., & West, J. E. (2001). ISO 9001: 2000 explained (2nd ed.). Milwaukee, WI: ASQC Quality Press. (TS 156.6 .C45 2001)

Conti, T. (1997). Organizational self-assessment (1st ed.). New York, NY: Chapman & Hall. (HD 62.15 .C66 1997)

Cook, S. (2002). Customer care excellence: How to create an effective customer focus (4th ed.). Milford, CT: Kogan Page. (HF 5415.5 .C663 2002)

Cortada, J. W., & Woods, J. A. (1995). McGraw-Hill encyclopedia of quality terms and concepts. New York, NY: McGraw-Hill. (HD 62.15 .C668 1995)

Cortada, J. W. (1995). TQM for information systems management: Quality practices for continuous improvement. New Yor, NYk: McGraw-Hill. (T 58.64 .C67 1995)

Crosby, P. B. (1999). Quality and me: Lessons from an evolving life (1st ed.). San Francisco, CA: Jossey-Bass. (HD 62.15 .C764 1999)

Crosby, P. B. (1996). Quality is still free: Making quality certain in uncertain times. New York, NY: McGraw-Hill. (TS 156.6 .C76 1996)

Cole, R. E. (Ed.). (1995). Death and rise of the American quality movement. New York, NY: Oxford University Press. (HD 62.15 .D45 1995)

Deming, W. E. (2000). The new economics: For industry, government, education (2nd ed.). Cambridge, MA: MIT Press. (HD 62.15 D46 2000)

Devargas, M. (1995). The total quality management approach to IT security. Cambridge, MA: Blackwell. (T 58.64 .D48 1995)

Dirgo, LR. (2006). Look forward beyond lean and Six Sigma: A self-perpetuating enterprise improvement method.  Fort Lauderdale, FL: J. Ross Publishers. (E-book)

Ehresman, T. (1995). Small business success through TQM: Practical methods to improve your organization`s performance. Milwaukee, WI: ASQC Quality Press. (HD 62.7 .E38 1995)

Friesen, M. E., & Johnson, J. A. (1995). The success paradigm: Creating organizational effectiveness through quality and strategy. Westport, CT: Quorum Books. (HD 58.9 .F75 1995)

Juran, J. M. (Ed.). (1995). A history of managing for quality: The evolution, trends, and future directions of managing for quality. Milwaukee, WI: ASQC Quality Press. (HD 62.15 .H57 1995)

Heaphy, M. S., & Gruska, G. F. (1995). The Malcolm Baldrige National Quality Award: A yardstick for quality growth. Reading, MA: Addison-Wesley. (HD 62.15 .H4 1995)

Hodgetts, R. M. (1996). Implementing TQM in small and medium-sized organizations: A step- by-step guide. New York, NY: AMACOM. (HD 62.7 .H6253 1996)

Hodgetts, R. M. (1998). Measures of quality and high performance: Simple tools and lessons learned from America's most successful corporations. New York, NY: AMACOM. (HD 62.15 .H623 1998)

Hradesky, J. L. (1995). Total quality management handbook. New York, NY: McGraw-Hill. (TS 156 .H73 1995)

Huddleston, K. (1995). Back on the quality track: How organizations derailed and recovered. New York, NY: AMACOM (HD 62.15 .H855 1995)

Jackson, T. L. (1996). Corporate diagnosis: Setting the global standard for excellence. Portland, OR: Productivity Press. (HD 62.15 .J34 1996)

Kelada, J. N. (1996). Integrating reengineering with total quality. Milwaukee, WI: ASQC Quality Press. (HD 62.15 .K45 1996)

Kessler, S. (1995). Total quality service: A simplified approach to using the Baldrige Award criteria. Milwaukee, WI: ASQC Quality Press. (HD 62.15 .K47 1995)

Larson, A. (2003). Demystifying six sigma: A company-wide approach to continuous improvement. New York, NY: AMACOM. (HD 62.15 .L372 2003)

Levine, D. I. (1995). Reinventing the workplace: How business and employees can both win. Washington, D. C.: Brookings Institution. (HD 5650 .L437 1995)

Marash, S.A. (2004). Fusion management: Harnessing the power of Six Sigma, Lean ISO 9001:2000, Malcolm Baldrige, TQM and other quality breakthroughs of the past century. Fairfax, VA: QSU Publishing Company. (HD 62.15 .M37 2004)

McArthur, C. D. (1995). Outcome management: Redesigning your business systems to achieve your vision. New York, NY: Quality Resources. (HD 62.15 .M38 1995)

Mears, P., & Voehl. F. (1995). Executive guide to implementing quality systems. Delray Beach, FL: St. Lucie Press. (HD 62.15 .M43 1995)

Merrill, P. (1997). Do it right the second time: Benchmarking best practices in the quality change process. Portland, OR: Productivity Press. (HD 62.15 .M47 1997)

Meyer, M. W. (2002). Rethinking performance measurement: Beyond the balanced scorecard. New York, NY: Cambridge University Press. (HD 58.9 .M487 2002)

Oakland, J. S. (2004). Oakland on quality management. Boston: Elsevier Butterworth-Heinemann. HD 62.15 .O173 2004; the e-book also available

Obloj, K., Cushman. D. P., & Kozminski, A. K. (1995). Winning: Continuous improvement theory in high-performance organizations. Albany, NY: State University of New York Press. (HD 56 .O25 1995)

Odenwald, S. B., & Matheny, W. G. (1996). Global impact: Award winning performance programs from around the world. Chicago, IL: Irwin Professional Publishing. (HD 62.15 .O33 1996)

Peters, E. D. (Ed.). (1994). The TQM almanac (1994-95 ed.). Burr Ridge, IL: Irwin Professional Publishing. (HD 62.15 .T33 1994)

Plenert, G. J. (1998). Making innovation happen: Concept management through integration. Boca Raton, FL: St. Lucie Press. (HD 62.15 .P56 1998)

Plsek, P. E. (1997). Creativity, innovation, and quality. Milwaukee, WI: ASQC Quality Press. (HD 53 .P58 1997)

Porter, L. J., & Tanner, S. J. (2004). Assessing business excellence (2nd ed.). Boston, MA: Elsevier. (HD 62.15 .P57 2004)

Sudit, E. F. (1996). Effectiveness, quality, and efficiency: A management oriented approach. Boston: Kluwer Academic Publishers. (HD 58.9 .S83 1996)

Swanson, R. C. (1995). Quality improvement handbook: Team guide to tools and techniques. Delray Beach, FL: St. Lucie Press. (HD 66 .S93 1995)

Swift, J. A. (1995). Introduction to modern statistical quality control and management. Delray Beach, FL: St. Lucie Press. (TS 156 .S94 1995)

Taguchi, G. (1986). Introduction to quality engineering: Designing quality into products and processes. Tokyo, Japan: Asian Productivity Organization. (TS 156 .T3413 1986)

Tang, V., & Bauer, R. (1995). Competitive dominance: Beyond strategic advantage and total quality management. New York, NY: Van Nostrand Reinhold. (HD 41 .T35 1995)

Thomsett, M. C. (2005). Getting started in Six Sigma. Hoboken, NJ: Wiley. (HD 62.15 .T524 2005)

Van Matre, J. G. (Ed.). (1995). Foundations of TQM: A reading book. Fort Worth, TX: Dryden Press. (HD 62.15 .F68 1995)

Warnock, I. G. (1996). Manufacturing and business excellence: Strategies, techniques, and technology. New York, NY: Prentice Hall. (HD 62.15 .W37 1996)

Yovovich, B. G. (1995). New marketing imperatives. Englewood Cliffs, NJ: Prentice Hall. (HF 5415.1263 .Y68 1995)

Barrett, D. (1995). The TQM paradigm: Key ideas that make it work. Portland, OR: Productivity Press. (HD 62.15 .B369 1995)

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